Support

Technical support is available to commercial users of LightningChart JS to help developers use LightningChart JS and resolve problem situations on users end.

Commercial technical support is accessed through Customer Portal via a ticket based system. Portal > Support > Create ticket

This requires your team to have allocated support tickets, which are received when purchasing the product. More can be bought at any time through Portal > Support > Buy.

Technical support is currently located in Finland (GTM+3). We try our best to process support requests within 1 workday regardless of the original time-zone.

For non-commercial users, a community exists at Stack Overflow, but there is no dedicated service from LightningChart developers.