Skip to main content
Version: 8.3.2

Support

Technical support is available to commercial users of LightningChart JS to help developers use LightningChart JS and resolve problem situations on users end.

If you are still trialing... please either directly contact our closest account manager or leave a general inquiry using the same email you used to activate the trial.

Otherwise...

Support cases are categorized into 4 distinct types

  • 1) Licensing and commercial - help with licensing or inquiring about possible new license requirements.
  • 2) Feedback - simply inform us of anything you think is good for us to know, without necessarily requiring an immediate reaction.
  • 3) Bugs - you believe there is a bug in the library or need help with the right configurations.
  • 4) Technical support - you want to ask for guidelines / best practices / tips or need help with your use case.

First, please identify which case best describes your situation.

Licensing and commercial​

For help related to licensing or any other commercial topic, it is best to directly contact your own account manager (the one you have previously talked with). A list of our account managers and their contact informations can be found here.

Feedback​

If you simply want to share feedback without requiring an immediate reaction, we appreciate receiving your emails at:

[email protected]

Bugs​

If you believe you have found a bug, then the most important thing is being able to reproduce it. Here's a few different approaches to communicating with us over bugs:

Bug reproduction by Interactive Examples​

Open any of our examples in "edit" mode, for example, direct link. Modify the code such that the bug is visible either directly or after interaction. Include the following things in your Bug report:

  • Full example code (either as as a .txt file attachment or pasted directly to message).
  • Description of the expected library behavior as well as the actual perceived behavior.
  • If bug needs some user interaction to show, description of required interactions.
  • Screenshot / video captures are extremely helpful additions in effective communication over bugs.

Bug reproduction by Codepen / JSFiddle / Stack Overflow​

LightningChart JS works without any license in these code-sharing platforms. Instead of using our Interactive Examples, you can also share the related code as a link to one of these platforms.

Submitting a bug report​

When ready with your bug description and reproduction information, send an email to:

[email protected] with subject: "Bug report".

We also appreciate knowing how this bug affects you (i.e. is it blocking something, or just a minor nuisance). Please also make sure we can identify which company we are talking with.

Technical support​

When you want to ask for guidelines, best practices, tips or just general help regarding your use case, send an email to:

[email protected] with subject: "Technical support".

Please also make sure we can identify which company we are talking with.

Our service desk is currently located in Finland (GMT+3). We try our best to process support requests within 1 workday regardless of the original time-zone.

For non-commercial users, a community exists at Stack Overflow, but there is no dedicated service from LightningChart developers.