Unwanted view or graphic glitch?
Posted: Tue Jun 14, 2022 10:18 am
Hello,
In a WPF application that includes LightningChart, one of my users is seeing vertical axes at the X breakpoints that should not be there.
No other user has been able to replicate the problem so far (around 20 machines).
So I wonder if by chance the user may have activated some key sequence that triggered this view.
Otherwise, the other possibility that comes to mind is that it is a specific problem of his machine (GPU drivers?).
I asked the same user to launch the application with hardware acceleration disabled. There is an option to set RenderOptions.ProcessRenderMode = System.Windows.Interop.RenderMode.SoftwareOnly; in the app.
By doing so, the user was no longer able to see the charts. I think this last problem is strange too, because all other users are able to see the charts well both by using hardware/software acceleration.
Thank you,
Claudio.
Specs:
WPF .NET 4.7.2
Arction.Wpf.ChartingMVVM.LightningChart.ddl 10.1.2.4001
User's machine:
CPU Info
Processor: Intel(R) Core(TM) i7-10810U CPU @ 1.10GHz
Processor type: x64 Family 6 Model 6 Stepping 0, GenuineIntel
Number of processors: 12
Processor speed: ~1608 MHz
Memory Info
Total Physical Memory: 33322344 KB
Available Physical Memory: 24480572 KB
Graphics Info
Resolution: 1920 x 1080
Refresh rate: 60 Hz
4294967296 colors (32 bit)
OpenGL Info
OpenGL Version: 4.6.0 - Build 27.20.100.9664
Vendor: Intel
Renderer: Intel(R) UHD Graphics
In a WPF application that includes LightningChart, one of my users is seeing vertical axes at the X breakpoints that should not be there.
No other user has been able to replicate the problem so far (around 20 machines).
So I wonder if by chance the user may have activated some key sequence that triggered this view.
Otherwise, the other possibility that comes to mind is that it is a specific problem of his machine (GPU drivers?).
I asked the same user to launch the application with hardware acceleration disabled. There is an option to set RenderOptions.ProcessRenderMode = System.Windows.Interop.RenderMode.SoftwareOnly; in the app.
By doing so, the user was no longer able to see the charts. I think this last problem is strange too, because all other users are able to see the charts well both by using hardware/software acceleration.
Thank you,
Claudio.
Specs:
WPF .NET 4.7.2
Arction.Wpf.ChartingMVVM.LightningChart.ddl 10.1.2.4001
User's machine:
CPU Info
Processor: Intel(R) Core(TM) i7-10810U CPU @ 1.10GHz
Processor type: x64 Family 6 Model 6 Stepping 0, GenuineIntel
Number of processors: 12
Processor speed: ~1608 MHz
Memory Info
Total Physical Memory: 33322344 KB
Available Physical Memory: 24480572 KB
Graphics Info
Resolution: 1920 x 1080
Refresh rate: 60 Hz
4294967296 colors (32 bit)
OpenGL Info
OpenGL Version: 4.6.0 - Build 27.20.100.9664
Vendor: Intel
Renderer: Intel(R) UHD Graphics